• We strongly advise booking online to guarantee your place on your chosen session, once we have reached our maximum capacity we cannot permit entry to any more visitors.
• If you arrive without a ticket and there is capacity for a session that is about to begin or has already started, you can book online using your own mobile device whilst in store with us.
• If you are unable to attend your session you can make amendments to your booking via your Digitickets account, or by contacting us at least 2 hours prior to your booking. Please note, we do not offer refunds.
• When you buy a ticket online you’ll receive an order confirmation by email that includes your unique Booking Reference Number and a barcode. You can then either print this ticket, or use your smart phone to present the bar code for scanning to permit entry to Grass Hoppers. If neither of these options are available, please make a note of your booking number so we can enter it into our system to find your booking.
• Your Grass Hoppers admission ticket allows you to play on the specific date and playtime session of your booking only. Should you wish to leave and return during that playtime session, we will provide you with a stamped voucher on exit and re-entry will be permitted. Entry to another playtime session is not permitted.
• We have our childminder discount for off-peak play valid on term-time weekdays only. We do not currently offer family ticket prices, as we feel our pricing already offers great value for our customers.

• Entry to Grass Hoppers at Tong Garden Centre is now available instore via the Outdoor Plant Canopy area.
• Entry to Grass Hoppers at Tingley Garden Centre is available down the right hand side of the main centre building. Please follow signs on arrival.

• Woody’s Kitchen is open with a menu of hot and cold food, light bites, drinks, snacks and , please note we stop serving hot food 15 minutes before the end of each session.
• We now have a new service “Click & Serve” available, on arrival please find a table, scan the QR code and follow the onscreen instructions to place your food and drink order, please remember to check you have entered the correct table number. A member of the team will then serve your order at the table. If you have an outdoor table we will bring the food out in takeaway containers.

• Please note we operate a strict no refunds policy
• If you wish to move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email or by phone during normal opening hours. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.Tickets are only valid on the play date and playtime session that they were purchased for. Refunds cannot be offered in the event of non-attendance for any missed bookings.

• Adult entry is free of charge however in order to offer an enjoyable experience we will continue to restrict the number of adults per child to a maximum of two adults.

• Yes, if you wish to bring your own food and drink, you can do so and enjoy this outside. However please remember that we do not allow glass or any other breakable crockery, alcohol and BBQ’s.

At Grass Hoppers, we offer a number of seating options both indoors and outdoors. Please note that during busy periods, seating is available on a first-come, first-served basis, and we may not be able to guarantee a table for all guests.

• Please note we operate a strict no refunds policy
• Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers, please quote your booking reference. Refunds cannot be offered in the event of non-attendance for any missed bookings.

• Tickets can only be purchased online up to the start of the session if we have spaces available you can order whilst in store via your mobile device, therefore we encourage you to book early to avoid disappointment. It will not be possible to pay in person at the time of your visit.
• You are welcome to pre-book onto multiple timed sessions per day, however all customers will need to exit Grass Hoppers at the end of each timed session so our team can clean and fully prepare the play area for the next session.

• Yes, parties are also available to book online.

• Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.
• Grass Hoppers accepts no liability for injuries incurred in the playground but will ensure the playground is safe and secure. Staff must report any damaged property immediately.

• Yes, prams and pushchairs will be allowed in our outdoor play area.

• No. Tong Garden Centre and all its outdoor areas are smoke and vapour free zones. Smoking and vaping is not to be permitted within Grass Hoppers’ indoor or outdoor areas.

• We don’t allow dogs unless they are assistance dogs, and ask that they have a vest or identification which lets other visitors know they are working dogs.

• Grass Hoppers is a family attraction so we have massively improved our facilities and created a supersized changing room called The Pod with changing rooms and baby changing. In addition, and based on your valuable feedback, you’ll also find we’ve added lots more toilets located inside, all in addition to the toilets already located in the outdoor playground. What’s more, we’ve introduced a baby feeding corner.
• You are very welcome to breastfeed your baby whilst you are with us. If you would like a private space please speak to a member of the team.

• Yes, Tong Garden Centre has a large car park with ample parking and an area close to the main entrance offering “Child Friendly” parking places too.

• Attractions that have restrictions are signposted with clearly-stated rules for use, including maximum numbers of children. As the play is unsupervised, play is at own risk and disclaimer signage clearly states we can accept no responsibility for injury or loss howsoever caused.
• We think that children aged up to 10 years old will get the most out of Grass Hoppers.

Grass Hoppers is happy to allow a small, unofficial birthday gathering if notified in advance, however we cannot permit our visitors to host large unofficial birthday gatherings of six or more.

• Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.
• You will need to pay for the minimum number of children (10) on booking, which will be the deposit and this is non-refundable and non-transferable. Final confirmation of numbers and any dietary requirements must be made 7 days prior to your party by phone or email, with the final balance being paid for on the day for your final confirmed numbers.
• Invitations are included in each package and are available to download from our website or by collecting from Grass Hoppers.
• As the party organiser you may arrive 15 minutes before the party is due to start, so that you can decorate your party room and bring in your cake. We also would recommend your party guests arrive 15 minutes early to avoid any delay to the start of your party.
• A member of our team will be available throughout your party. They will ensure you have squash available, bring your buffet at the pre agreed time and help with your cake if needed.
• Unless you specify otherwise, we will provide plates, napkins and cups.  Please let us know what time you would like to serve your food.
• You are responsible for ensuring your party room is vacated promptly after your 2 hour session, along with all personal belongings.
• If any siblings are accompanying a party guest but not attending the party they will be subject to the normal admission fee for the specific play time and their playtime will need to be booked separately.
• We are able to cater for most special dietary requirements, please ensure you advise us of any specific needs at least 7 days before the date of the party.
• Adults food platters / drinks available – must order 7 days prior when confirming party.

• If for any reason you wish to cancel your party booking, please contact us as soon as possible. Unfortunately your deposit is non-refundable. We reserve the right to close or restrict access to some areas in adverse weather conditions for health & safety.

• We have members of our team working around the play area who can contact a First Aider if needed. In the event of an accident, please inform a member of our team who will get a First Aider for you. An accident form must be completed.
• Personal items must be left with the party organiser or a guardian – we cannot accept any liability for loss or theft.
• To protect you and your children, we ask that you take photos and video of your children only, respecting the rights and privacy of other families in the play centre.

• We have plenty of free on-site parking available.

• On arrival at Tong Garden Centre, head to Grass Hoppers reception desk where our team will be waiting to scan you in and take you to your cabin
• The Lakeside area is secured with a coded padlock – our team will inform you of the code so you can go in and out throughout your booked timeslot, however for safety reasons the padlock must be kept locked at all times and the gate not propped open
• You will be given a key to your cabin so you can store your belongings safely and securely. At the end of your timeslot the key should be returned to Grass Hoppers reception desk
• You have access to indoor and outdoor play throughout your timeslot, however if deemed necessary for safety reasons, we may close some or all of the outdoor play equipment in adverse weather or heavy rain
• The path around Lakeside is suitable for pushchairs and wheelchairs, with a small bark area to cross – our team will put out an access board when this is needed
• All visitors must respect the area and any wildlife within it. If any intentional damage or harm is caused you may be asked to leave and no refund issued
• Some areas may be closed off whilst works are taking place and cannot be accessed
• Dogs are not permitted, except assistance dogs
• Access to The Lakeside Hideout must not be given to anyone not included in your booking
• No items should be removed from the cabins or Lakeside area
• You must vacate your cabin and Grass Hoppers promptly at the end of your timeslot, taking all personal belongings with you. If you exceed your timeslot, entry price to Grass Hoppers will apply where necessary

• The group leader is responsible for ensuring all members of the group are informed of this safety information and adhere to it at all times. Failure to comply may result in all members of the group being asked to leave and no refunds will be issued
• Access to the lake is not permitted. Do not climb the fence or try to gain access at any time
• Stick to the paths – do not climb fences to access the woodland areas
• Follow instructions on signage, or given by our team
• Grass Hoppers and The Lakeside Hideaway are unsupervised areas. Adults must supervise children in their care at all times. We can accept no responsibility for any injuries or loss howsoever caused
• BBQ’s, food heating equipment and candles are not permitted inside or outside the cabins
• Smoking or vaping are not permitted in Grass Hoppers or the Lakeside Hideaway and cabins
• Alcohol is not permitted
• Do not cover the cabin heaters
• If you have an accident or require a 1^st Aider, you must notify our team immediately by calling 0113 2859750 or seeing a member of our team Grass Hoppers reception desk
• If there is a fire in your cabin, get everyone out immediately, inform our team and go quickly but calmly to the assembly point, which is located next to the entrance gate in Grass Hoppers outdoor play

• If you’ve booked a picnic or hot drinks package they will be in your cabin on arrival. Please let us know prior to your booking if you have any allergies or dietary requirements
• You are welcome to bring along your own food and drink, however this cannot be eaten in Grass Hoppers indoor area and we ask that you do not bring and glass or crockery
• Alcohol is not permitted
• You are welcome to purchase food from Woody’s Kitchen in Grass Hoppers and take to your cabin in takeout containers. Orders cannot be placed via the app to be delivered to the cabins

• Please note we operate a strict no refunds policy. If you wish to move your booking, you can do so up to 24 hours before the start of your timeslot by contacting our team by email on [email protected] or by phone on 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.
• Each booking is for a maximum of 6 people per cabin – under 1’s will not be included in your total. A maximum of 2 additional people can be added to your booking priced at £10 per person (adult or child)
• Each member of your group will be issued a wristband, which must be worn throughout your booking
• Toilets and baby changing facilities are located within Grass Hoppers indoor area
• Bins are provided within your cabin – please dispose of all your rubbish before leaving
• On leaving please ensure the gate padlock is on and hand your key in to our team at Grass Hoppers reception
• If you need assistance at any time, call our team on 0113 2859750 giving them your cabin number

Important Notice: QR Code Scams & Customer Responsibility

At Yorkshire Garden Centres, we prioritize the security of our customers. However, we cannot be held responsible for any fraudulent activity resulting from the misuse of QR codes.

Customer Responsibility

Customers should ensure they only scan QR codes that are:
✅ Clearly displayed on official Yorkshire Garden Centre signage.
✅ Provided by authorized staff members.
✅ Found on our official website or communications.

Warning: Risks of Fake QR Codes

⚠️ Scammers may place fraudulent QR codes in-store to steal information or misdirect payments.
⚠️ Yorkshire Garden Centres is not liable for any financial loss, data breaches, or security issues caused by scanning unofficial QR codes.
⚠️ If in doubt, verify with a staff member before proceeding.

Report Suspicious Activity

If you notice a suspicious QR code in-store, please report it to our team immediately.

By using QR codes in our store, you acknowledge that Yorkshire Garden Centres is not responsible for unauthorized transactions or any resulting damages.

Each Off Peak Annual Membership is issued to one named child. A separate membership must be purchased for every child the customer wishes to cover.

A membership cannot be shared, transferred to another child or used to book admission for another family.

The membership is valid for the period shown in the customer’s booking confirmation or Digitickets account.

Memberships can be used at all three Grass Hoppers play locations during eligible off peak sessions, subject to availability, opening times and any applicable exclusions.

The membership provides admission for the named child during eligible off peak sessions.

Peak, weekend and other excluded sessions are not included. If a customer selects a session that is not included, the normal ticket price will be charged.

Off peak dates and times may vary by location and may be changed when reasonably necessary. The applicable price or member discount will be displayed during the booking process.

Purchasing a membership does not automatically reserve admission to a play session.

Customers must book a timed member ticket for every intended visit. This applies even where the customer holds a valid membership and includes visits to a different Grass Hoppers location.

All bookings are subject to availability and venue capacity. Membership does not guarantee admission to a particular location, date or session.

To access included member tickets, customers must sign in to the Digitickets account used to purchase the membership.

Customers can sign in using the Book member tickets button or the account login icon on the ticketing website. Once signed in, the Off Peak Membership Ticket will appear when it is available for the selected session.

The number of member tickets booked must not exceed the number of eligible named children attending.

When purchasing a membership, the customer must provide the child’s full name and the full name of at least one authorised adult. A second authorised adult may also be added.

Only a named authorised adult may use the membership to bring the child to a session. The membership and its benefits cannot be shared with unnamed adults or other families.

Up to two accompanying adults may be included with each eligible child’s member ticket, subject to the conditions displayed during booking. Any additional adults may require a separate paid ticket.

A named authorised adult may be asked to provide suitable proof of identity on arrival.

The team may also check the customer’s booking confirmation and membership details before admitting the party.

If the attending adult cannot provide satisfactory identification when requested, or the booking details do not match the membership, admission may be refused.

Customers are responsible for ensuring that all names and other information supplied when purchasing the membership are complete and accurate.

Customers must not deliberately provide false or misleading information or attempt to alter membership details to allow another person or family to use the membership.

Misuse includes, but is not limited to:

• Sharing or transferring a membership
• Booking member tickets for a child who is not the named member
• Booking sessions for another family
• Allowing an unauthorised adult to use the membership
• Making more member bookings than the number of eligible children attending
• Providing false or misleading customer information
• Repeatedly reserving sessions without intending to attend

Grass Hoppers reserves the right to investigate suspected misuse and to suspend or cancel a membership where there are reasonable grounds to believe it has been misused.

No refund will be provided where a membership is cancelled because of deliberate misuse, except where required by law.

Session bookings remain subject to the cancellation and amendment terms shown during checkout.

Customers who can no longer attend should cancel or amend their booking, where permitted, so that the spaces can be made available to other families.

Grass Hoppers may change opening times, session times, capacity limits or available facilities where reasonably necessary for operational, safety or maintenance reasons.

A location or session may occasionally need to close or be cancelled. Where this happens, affected customers will be given information about any available rebooking options.

Membership holders and accompanying adults must follow the applicable Grass Hoppers admission, safety and behaviour rules.

Grass Hoppers may refuse admission or ask a customer to leave where this is reasonably necessary to protect customers, team members or property. This does not affect the customer’s statutory rights.

Personal information provided in connection with a membership will be used to administer the membership, manage bookings, confirm eligibility and help prevent misuse.

Customer information will be handled in accordance with the Yorkshire Garden Centres privacy policy.

Nothing in these terms limits or excludes any rights or remedies that cannot legally be limited or excluded. Customers retain their statutory consumer rights.

Customers who need help with a membership or member ticket booking should contact the Grass Hoppers or Yorkshire Garden Centres customer service team using the contact details published on the website.

It provides admission for one named child during eligible off peak Grass Hoppers sessions. A timed member ticket must still be booked for every visit.

Yes. The membership is valid across all three Grass Hoppers play locations during eligible off peak sessions. Customers must book for the correct location, date and session before visiting.

No. Purchasing a membership does not reserve admission. Customers must make a separate timed ticket booking for every visit because spaces are subject to availability and venue capacity.

You need one membership for each child you wish to cover. If you are purchasing memberships for more than one child, select the corresponding quantity during checkout.

Visit the Grass Hoppers Off Peak Annual Membership page through the Grass Hoppers website or use:

https://tickets.yorkshiregardencentres.co.uk/category/75975?branches.branchID=1785

You will need to provide the full name of each child and the full name of at least one authorised adult. You can also add a second authorised adult.

Memberships are issued to named customers and cannot be shared. These details help us confirm eligibility and prevent memberships being used to book sessions for other children or families.

The child must be accompanied by one of the authorised adults named on the membership. We may ask the accompanying adult to show proof of identity on arrival.

Go to the ticket page for the Grass Hoppers location you wish to visit and select the green Book member tickets button. You can also use the account login icon at the top of the page.

Sign in using the Digitickets account used to purchase the membership. The Off Peak Membership Ticket will then appear at the top of the available ticket list when it applies to the selected session.

Check that you are signed in to the Digitickets account used to purchase the membership. You should also check that you are viewing an eligible session.

If the member ticket still does not appear, please contact the customer service team for assistance.

The membership discount applies only to eligible off peak sessions. Peak, weekend and excluded sessions are charged at the normal ticket price.

Check the selected date, time and ticket type before completing the booking.

Weekend sessions are not included in the Off Peak Annual Membership. If you choose a weekend or other peak session, you will be charged the normal ticket price.

Up to two accompanying adults may be included with each eligible child’s member ticket, subject to the conditions displayed when booking. Additional adults may need a separate paid ticket.

No. All visits must be booked in advance and are subject to availability, opening times and venue capacity.

No. Memberships cannot be shared or transferred. They can only be used for the named child, who must attend with a named authorised adult.

A named authorised adult may be asked to show suitable proof of identity on arrival. The team may also check the booking confirmation and membership details.

Grass Hoppers reserves the right to investigate suspected misuse. A membership may be suspended or cancelled if it is shared, used for another child or family, or otherwise used contrary to the membership terms.

Please cancel or amend the booking where the booking system allows. This makes the spaces available for another family. The cancellation and amendment conditions shown during booking will apply.

Please contact the Grass Hoppers team using the contact details published on the website.

From 21 September 2026, the existing 8th Play Free scheme is being replaced by a new 5th Play Free scheme. This means Green Card members will now receive a free play after accumulating five qualifying plays instead of eight.

No. Your existing qualifying stamps will carry over from the previous 8th Play Free scheme into the new 5th Play Free scheme.

If you have four or more qualifying stamps when the new scheme launches on 21 September 2026, you will automatically qualify for your free play. You will receive an email containing your free-play discount code on Monday 21 September 2026.

Your existing qualifying stamps will carry over, so you won’t lose your progress. They will count towards your first free play under the new 5th Play Free scheme.

Any discount code issued before 21 September 2026 under the previous 8th Play Free scheme will be honoured under the original terms and will remain valid for 12 months from the date it was issued.

Discount codes issued from 21 September 2026 onwards under the new scheme will be valid for 2 months from the date they are issued.

The 5th Play Free scheme replaces the previous 8th Play Free scheme and allows Green Card members to earn a free play after fewer qualifying visits.

The offer is exclusively available to Green Card members. If you wish to become a Green Card members it is free to join see the website for more details.

The following tickets count:

• Grass Hoppers Play
• Grass Hoppers Play – Max Card
• Grass Hoppers Play – Childminders (Ofsted ID Required)
• Peaceful Play – Grass Hoppers Play

No. Under 12-month tickets do not count towards your qualifying play total.

Once you reach five qualifying plays, you will receive an email containing your discount code or you can view it in your Green Card app.

Free-play vouchers can be redeemed online through our ticketing platform.

No. Only one free-play discount code can be redeemed per order.

No. Qualifying play counts cannot be applied retrospectively.

The email address used for your ticket purchase must match the email address registered to your Green Card account.

No. The free play cannot be exchanged for another item or monetary value.

New vouchers issued from 21 September 2026 will expire two months after the date of issue if they have not been redeemed.

YGC Group reserves the right to withdraw or amend the offer and its terms at any time at its discretion.