Outdoor Playground - Open 08/07/20

Online bookings only

0113 2859750 | Email Us

 

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Terms & Conditions

Updated 29/06/20

Coronavirus

Anyone who is experiencing any symptoms related to covid-19 must follow the government guidelines and must NOT visit Grass Hoppers until the recommended isolation period is complete. By purchasing tickets and agreeing to our Terms & Conditions to visit Grass Hoppers you are agreeing that each member of your party is NOT displaying covid-19 symptoms, and are therefore safe to enter.

Grass Hoppers is an unsupervised play area

Rules of play

Capabilities and safety

Reporting incidents

Food and drink

Cancellation / Amendment Policy

If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through [email protected] or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.

Rainy Day Policy

If your play session is interrupted by rain or bad weather please note we have a strict no refund policy.

If we decide to close the play area in the event of very bad weather before your sessions starts we will transfer your booking onto another session of your choice where capacity is available, we ask that you contact us by email through [email protected] or by phone 0113 2859750 to confirm which session you would like to move to, please quote your original Booking Reference with your request. We’ll keep you updated on our social media pages regarding sessions closures.

If your session has started and bad weather hampers the majority (60 plus minutes) of your session and you decide to leave early, we will offer you a free play voucher on your exit. A member of the team will explain how to redeem your voucher.

Track & Trace

Indoor Play Equipment - Closed Until Further Notice

Outdoor play equipment

Bouncing Pillows

Go Karts

Zipline

Dotty’s Toddler area

Sand pits

Trim trail

Playground and fort

Party Bookings

Please note we are currently not accepting booking for parties

Grass Hoppers is an unsupervised play area, Grass Hoppers accepts no liability for injuries incurred.

Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.

 

You will need to pay for minimum number of children (10) on booking, which will be the deposit and this is non-refundable and non-transferable. Final confirmation of numbers and any dietary requirements must be made 7 days prior to your party by phone or email, with the final balance being paid for on the day.

Invitations are included in each package and are available to download from our website or by collecting from Grass Hoppers.

As the party organiser you may arrive 15 minutes before the party is due to start, so that you can decorate your party room and bring in your cake. We also would recommend your party guests arrive 15 minutes early to avoid any delay to the start of your party.

A member of our team will be available throughout your party. They will ensure you have squash available, bring your buffet at the pre agreed time and help with your cake if needed.

Unless you specify otherwise, we will provide plates, napkins and cups. Please let us know what time you would like to serve your food.

You are responsible for ensuring your party room is vacated promptly after your 2 hour session, along with all personal belongings.

If any siblings are accompanying a party guest but not attending the party they will be subject to the normal admission fee for the specific play time and their playtime will need to be booked separately.

We are able to cater for most special dietary requirements, please ensure you advise us of any specific needs at least 7 days before the date of the party.

Adults food platters / drinks available – must order 7 days prior when confirming party.

Hopper

Grass Hoppers is an unsupervised play area.

Adults must supervise children in their care at all times. We can accept no responsibility for any injuries or loss howsoever caused.

Tong Garden Centre

Grass Hoppers is part of Tong Garden Centre


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