HOW ARE YOU KEEPING EVERYONE SAFE?
As always, our priority is the safety of you and our team, so we have taken steps to ensure this continues to be the case.
HOW MANY ADULTS CAN ENTER?
Adult entry is free of charge however we will continue to restrict the number of adults per child to a maximum of two adults so as to ensure social distancing within Grass Hoppers. We will continue to review this and announce any updates as and when we are in a position to do so.
WILL THERE BE CHILDMINDER / GROUP DISCOUNT?
We have reintroduced our childminder discount for off-peak play valid on term-time weekdays only. As we are unable to allow groups, there is no group discount available at this time.
HOW DO I BOOK FOR A SESSION?
We are only allowing online bookings for our sessions. Booking and payment on arrival is not currently available.
If you arrive without a ticket and there is capacity for a session that is about to begin or has already started, you can book online using your own mobile device whilst in store with us.
If you are unable to attend your session you can make amendments to your booking via your Digitickets account, or by contacting us at least 2 hours prior to your booking. Please note, we do not offer refunds.
DO I NEED TO WEAR A FACE MASK?
Face coverings must be worn by adults in all indoor areas including passage through to the outdoor area and when accessing any of the facilities and play equipment in the indoor area. When in the outdoor play area, you are not required to wear your face covering.
Children under 11 are not required to wear a face covering.
WHAT IS DIFFERENT IN GRASS HOPPERS?
As we are still required to sit 2 metres apart, we have a reduced number of tables inside and have removed the large chairs and sofas for the time being. We ask that tables are not moved from where they are situated and tables or chairs are not reserved with coats and bags when not in use. Visitor lockers are available to store your personal belongings whilst you enjoy your playtime.
There is still plenty of seating outside too however our marquee covering the large paved area will no longer be in use from June.
At times, we may need to close sections of indoor play for cleaning.
Microwaves are still available for your use, but we ask that you clean them after use
Highchairs are available and we ask that you leave them at your table after use for our team to collect, clean and sanitise.
WHAT IF IT RAINS?
Now that both indoor and outdoor play is available, the rainy day policy we introduced when we could only offer outdoor play no longer applies. At times, we may need to close equipment in the outdoor play area, or the entire area, due to the weather conditions.
WHAT FOOD/DRINK OPTIONS ARE AVAILABLE?
Woody’s Kitchen is open with a wider menu than previously available.
Food and drink is not allowed to be consumed whilst in the garden centre.
We will still be accepting our FreeBee loyalty card so you can continue to get a stamp for every ice cream and hot drink, as well as redeeming any completed cards. For those who order via the app our team will stamp their card at the table
WHAT IF I WANT TO CANCEL OR AMEND MY BOOKING?
If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through firstname.lastname@example.org or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.
HOW MANY PEOPLE CAN SIT TOGETHER?
We have created enough space to ensure everyone is at least two meters apart in line with current guidelines with tables able to accommodate up to 4 people. We kindly ask that tables are not moved around to keep everyone safe, so if you visit and notice other households, then please respect the social distancing rules.
CAN I BRING A PICNIC?
Yes, if you wish to bring your own food and drink, you can do so and enjoy this outside. However please remember that we do not allow glass or any other breakable crockery, alcohol and BBQ’s.
CAN I ENTER THE STORE ONCE OUR SESSION HAS FINISHED?
As we are restricting and counting the number of people in store, we will have a separate entry point for all our Grass Hoppers guests. If you wish to enter the store after/or before your Grass Hoppers visit, then we kindly ask that you enter via the main store entrance. At times, a queue system may be in operation at the entrance to manage numbers coming into the centre
WHAT FACILITIES ARE AVAILABLE?
Our toilets and baby changing facilities will be open and available. We just ask that everyone adheres to the guidance that we have in place and wear a face mask when using the facilities.
We would also like to remind all customers that our outdoor play area is a no smoking area, including the use of e-cigarettes. If customers wish to smoke, we kindly ask that you go outside to the front of the store
At times, we may need to close equipment in the outdoor play area, or the entire area, due to the weather conditions.
Parents or guardians are responsible for their children adhering to social distancing guidelines and we therefore ask parents or guardians to assist their children so as not to overcrowd equipment.
IS THERE A LOYALTY CARD OR DISCOUNT AVAILABLE?
Yes, we offer a FREEBEE card where your card is stamped once with every ice cream or hot drink purchased. Your 9th is a FREEBEE and valid for any regular hot drink or single cone ice cream.
WHAT HAPPENS WHEN I BUY A TICKET ONLINE?
When you buy a ticket online you'll receive an order confirmation by email that includes your unique Booking Reference Number and a barcode. You can then either print this ticket, or use your smart phone to present the bar code for scanning to permit entry to Grass Hoppers. If neither of these options are available, please make a note of your booking number so we can enter it into our system to find your booking.
CAN I GET A REFUND IF WE CAN'T MAKE A BOOKED SESSION?
We operate a strict no refunds policy.
Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers on 0113 285 9750 or by emailing email@example.com , please quote your booking reference. Refunds cannot be offered in the event of non-attendance for any missed bookings.
CAN I PURCHASE A TICKET ON THE DAY?
Tickets can only be purchased online up to the start of the session if we have spaces available you can order whilst in store via your mobile device, therefore we encourage you to book early to avoid disappointment. It will not be possible to pay in person at the time of your visit.
HOW MANY ADULTS CAN ENTER PER BOOKING?
For each child or under one we allow 2 FREE Adult tickets, in order to follow the guidance provided by the Government this will be strictly adhered to.
CAN I BOOK ONTO MORE THAN ONE SESSION AND STAY FOR THE DURATION OF THESE?
You are welcome to pre-book onto multiple timed sessions per day, however all customers will need to exit Grass Hoppers at the end of each timed session so our team can clean and fully prepare the play area for the next session.
CAN I BUY A FAMILY TICKET TO GRASS HOPPERS?
We do not currently offer family ticket prices, as we feel our pricing already offers great value for our customers.
DO YOU HOLD BIRTHDAY PARTIES?
Unfortunately we are currently not taking bookings for parties, please follow us on social media to stay up to date on the latest news.
HOW CAN I GET IN CONTACT WITH YOU?
For any questions about your booking or your visit please email us at firstname.lastname@example.org or call 0113 285 9750
WHO SUPERVISES THE CHILDREN?
Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.
Grass Hoppers accepts no liability for injuries incurred in the playground but will ensure the playground is safe and secure. Staff must report any damaged property immediately.
CAN I BRING A PUSHCHAIR IN?
Yes, prams and pushchairs will be allowed in our outdoor play area.
WILL WE BE ABLE TO BUY FOOD?
Yes, Woody’s Kitchen will be open daily for you to buy food and drink. All hot food stops 15 minutes before the end of each session.
CAN WE BRING A PICNIC WITH US?
Yes, you are still welcome to bring a picnic to eat in our designated picnic area which will be located in our outdoor playground. For health and safety, we don't allow glass bottles and barbeques are not permitted. Alcohol is also strictly forbidden in Grass Hoppers. Please note that we don't allow your own food or picnics to be eaten in Woody's Kitchen or any of the indoor areas.
CAN I LEAVE AND RE-ENTER GRASS HOPPERS PLAY THROUGHOUT THE DAY WITH THE SAME TICKET?
Your Grass Hoppers admission ticket allows you to play on the specific date and playtime session of your booking only. Should you wish to leave and return during that playtime session, we will provide you with a stamped voucher on exit and re-entry will be permitted. Entry to another playtime session is not permitted.
IS SMOKING PERMITTED IN OR AROUND GRASS HOPPERS OR AT TONG GARDEN CENTRE?
No. Tong Garden Centre and all its outdoor areas are smoke and vapour free zones. Smoking and vaping is not to be permitted within Grass Hoppers' indoor or outdoor areas.
DO YOU ALLOW DOGS INTO GRASS HOPPERS?
We don't allow dogs unless they are special assistance or guide dogs. Please do not leave your dog in an unattended car.
WHAT AGE IS GRASS HOPPERS SUITABLE FOR?
We think that children aged up to 10 years old will get the most out of Grass Hoppers.
DO YOU HAVE ANY BABY CHANGING FACILITIES?
Grass Hoppers is a family attraction so we have massively improved our facilities and created a supersized changing room called The Pod with changing rooms and baby changing. In addition, and based on your valuable feedback, you'll also find we've added lots more toilets located inside, all in addition to the toilets already located in the outdoor playground. What's more, we've introduced a baby feeding corner.
IS GRASS HOPPERS' BREASTFEEDING FRIENDLY?
You are very welcome to breastfeed your baby whilst you are with us. In The Pod, we've introduced a baby feeding corner for a little more privacy.
IS THERE PARKING NEARBY?
Yes, Tong Garden Centre has a large car park with ample parking and an area close to the main entrance offering "Child Friendly" parking places too.
ARE THERE ANY AGE, HEIGHT OR CAPACITY RESTRICTIONS ON SPECIFIC ATTRACTIONS?
Attractions that have restrictions are signposted with clearly-stated rules for use, including maximum numbers of children. As the play is unsupervised, play is at own risk and disclaimer signage clearly states we can accept no responsibility for injury or loss howsoever caused.
If you have a question that we haven't answered above, please email email@example.com