We are pleased to announce, following the further lifting of government restrictions, that we are safely re-opening the outdoor play area within Grass Hoppers on Monday 12th April 2021. Tickets are released for the following week every Wednesday at 12:00
0113 2859750 | Email Us
We are pleased to announce, following the further lifting of government restrictions, that we are safely re-opening the outdoor play area within Grass Hoppers on Monday 12th April 2021. Here are some further details to help you prepare for your visit, if you intend to make a trip to Grasshoppers.
Coronavirus
Anyone who is experiencing any symptoms related to covid-19 must follow the government guidelines and must NOT visit Grass Hoppers until the recommended isolation period is complete. By purchasing tickets and agreeing to our Terms & Conditions to visit Grass Hoppers you are agreeing that each member of your party is NOT displaying covid-19 symptoms, and are therefore safe to enter.
Following the Government’s recent announcement, we ask that you please do not meet in groups of more than 6 people when visiting Grass Hoppers Indoor & Outdoor Play. Please note Adults must wear masks unless seated or in our outdoor play area.
Thank you for your continued support!
12th April 2021 - 16th May 2021
| Monday - Saturday | Sunday | |
| 1 | 09:15 - 11:30 | 09:30 - 11:30 |
| 2 | 12:00 - 14:15 | 12:00 - 14:00 |
| 3 | 14:45 - 17:00 | 14:30 - 15:45 |
We will continue to operate with our peak and off-peak pricing. We are still limiting numbers in each of these sessions to give as many children as we can the opportunity to play safely whilst enabling sufficient clean down time.
OFF-PEAK PLAY
Any term-time weekday play session
Concessions
PEAK PLAY
Any Saturday, Bank Holiday or School Holiday
Concessions
Any Sunday
Concessions
The cost of entry for children under the age of one will be £2 per child or free with a full paying sibling.
Adult entry is free of charge however we will continue to restrict the number of adults per child to a maximum of two adults so as to ensure social distancing within Grass Hoppers. We will continue to review this and announce any updates as and when we are in a position to do so.
We have reintroduced our childminder discount for off-peak play valid on term-time weekdays only. As we are unable to allow groups, there is no group discount available at this time.
We are only allowing online bookings for our sessions. Booking and payment on arrival is not currently available. Please visit our website for further details.
If you arrive without a ticket and there is capacity for a session that is about to begin or has already started, you can book online using your own mobile device whilst in store with us.
If you are unable to attend your session you can make amendments to your booking via your Digitickets account, or by contacting us at least 2 hours prior to your booking. Please note, we do not offer refunds.
Face coverings must be worn by adults in all indoor areas including passage through to the outdoor area and when accessing any of the facilities in the indoor area. When in the outdoor play area, you are not required to wear your face covering.
Children under 11 are not required to wear a face covering.
Upon arrival to the Garden Centre, keep an eye out for Grass Hoppers entrance signage, as we have reinstated our temporary entrance through the gate at the back of our plant area. A member of our team will be there to welcome you and guide you safely through to the Grass Hoppers area shortly before your session is due to start.
Members of our team will be on hand to scan your booking confirmation so we can get you into the play area as quickly as possible to maximise your time with us.
Once inside, you’ll see that we’ve closed off our indoor play area, however you’ll still be able to take advantage of lots of seating outside. We have plenty of chairs and tables in our outdoor space for you to be able to relax and enjoy your visit with us.
As we know, the Great British weather can be unpredictable, so we recommend you double check the weather forecast before making your booking as there will be a strict no refund policy unless we decide to close the play area in the event of very bad weather. We’ll keep you updated on our social media pages regarding this.
If you wish to cancel or move your booking, because you’ve seen the forecast is bad, you can do so up to 2 hours before the start of your session by contacting the team.
We have reinstated our large marquee to cover the seating area outside, which means that you can stay dry during the occasional shower.
If we do get a shower, don’t worry, our team will be on hand with some rainy-day activities to keep the little ones entertained.
However, should rain hamper the majority (60 plus minutes) of your session, we will offer you a free play voucher.
Our party rooms are currently closed to parties or group bookings until we can safely reopen these. We are looking to implement a booking reservation system for parties in the near future – any updates will be posted on our website and social media channels.
If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through [email protected] or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.
We have created enough space to ensure everyone is at least two meters apart in line with current guidelines with tables able to accommodate up to 4 people. We kindly ask that tables are not moved around to keep everyone safe, so if you visit and bump into other households, then please respect the social distancing rules.
We will be serving a limited menu of hot and cold food and drinks from Woody’s Burger Van in the outdoor play area as well as hot and cold drinks, tray bakes and ice creams, situated next to the indoor play area.
Please note that the Ice Cream counter and Woody's Burger Van will close 15 minutes before the end of each play session.
All food and drink must be consumed in the outdoor play area.
Food and drink is not allowed to be consumed whilst in the garden centre.
Yes, if you wish to bring your own food and drink, you can do so and enjoy this outside. However please remember that we do not allow glass or any other breakable crockery, alcohol and BBQ’s.
As we are restricting and counting the number of people in store, we will have a separate entry and exit point for all our Grass Hoppers guests. If you wish to enter the store after/or before your Grass Hoppers visit, then we kindly ask that you enter via the main store entrance. At times, a queue system may be in operation at the entrance to manage numbers coming into the centre.
Our toilets and baby changing facilities will be open and available. We just ask that everyone adheres to the guidance that we have in place and wear a face mask when using the facilities.
We would also like to remind all customers that our outdoor play area is a no smoking area, including the use of e-cigarettes. If customers wish to smoke, we kindly ask that you go outside to the front of the store
At times, we may need to close equipment in the outdoor play area, or the entire area, due to the weather conditions.
Parents or guardians are responsible for their children adhering to social distancing guidelines and we therefore ask parents or guardians to assist their children so as not to overcrowd equipment.
Yes, we offer a FREEBEE card where your card is stamped once with every ice cream or hot drink purchased. Your 9th is a FREEBEE and valid for any regular hot drink or single cone ice cream.
When you buy a ticket online you'll receive an order confirmation by email that includes your unique Booking Reference Number and a barcode. You can then either print this ticket, or use your smart phone to present the bar code for scanning to permit entry to Grass Hoppers. If neither of these options are available, please make a note of your booking number so we can enter it into our system to find your booking.
Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers on 0113 285 9750 or by emailing [email protected] , please quote your booking reference. Refunds cannot be offered in the event of non-attendance for any missed bookings.
Tickets can only be purchased online up to the start of the session, therefore we encourage you to book early to avoid disappointment. It will not be possible to pay in person at the time of your visit.
For each child or under one we allow 2 FREE Adult tickets, in order to follow the guidance provided by the Government this will be strictly adhered to.
You are welcome to pre-book onto multiple timed sessions per day, however all customers will need to exit Grass Hoppers at the end of each timed session so our team can clean and fully prepare the play area for the next session.
We do not currently offer family ticket prices, as we feel our pricing already offers great value for our customers.
Unfortunately we are currently not taking bookings for parties, please follow us on social media to stay up to date on the latest news.
For any questions about your booking or your visit please email us at [email protected] or call 0113 285 9750
Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.
Grass Hoppers accepts no liability for injuries incurred in the playground but will ensure the playground is safe and secure. Visitors must report any damaged property immediately to a member of staff.
Yes, prams and pushchairs will be allowed in our outdoor play area.
Yes, Woody’s Burger Van will be open daily for you to buy food and drink.
Yes, you are still welcome to bring a picnic to eat in our designated picnic area which will be located in our outdoor playground. For health and safety, we don't allow glass bottles and barbeques are not permitted. Alcohol is also strictly forbidden in Grass Hoppers. Please note that we don't allow your own food or picnics to be eaten in any of the indoor areas.
Your Grass Hoppers admission ticket allows you to play on the specific date and playtime session of your booking. Should you wish to leave and return during that playtime session, we will provide you with a stamped voucher on exit and re-entry will be permitted. Entry to another playtime session is not permitted.
No. Tong Garden Centre and all its outdoor areas are smoke and vapour free zones. Smoking and vaping is not to be permitted within Grass Hoppers' indoor or outdoor areas.
We don't allow dogs unless they are special assistance or guide dogs. Please do not leave your dog in an unattended car.
We think that children aged up to 10 years old will get the most out of Grass Hoppers.
Grass Hoppers is a family attraction so we have massively improved our facilities and created a supersized changing room called The Pod with changing rooms and baby changing. In addition, and based on your valuable feedback, you'll also find we've added lots more toilets located inside, all in addition to the toilets already located in the outdoor playground. What's more, we've introduced a mother and baby feeding zone.
If you need to breastfeed please speak to a member of the team.
Yes, Tong Garden Centre has a large car park with ample parking and an area close to the main entrance offering "Child Friendly" parking places too.
Attractions that have restrictions are signposted with clearly-stated rules for use, including maximum numbers of children. As the play is unsupervised, play is at own risk and disclaimer signage clearly states we can accept no responsibility for injury or loss howsoever caused.
Anyone who is experiencing any symptoms related to covid-19 must follow the government guidelines and must NOT visit GrassHoppers until the recommended isolation period is complete. By ticking this box, you are agreeing that each member of your party is NOT displaying covid-19 symptoms, and are therefore safe to enter.
Anyone who is experiencing any symptoms related to covid-19 must follow the government guidelines and must NOT visit Grass Hoppers until the recommended isolation period is complete. By purchasing tickets and agreeing to our Terms & Conditions to visit Grass Hoppers you are agreeing that each member of your party is NOT displaying covid-19 symptoms, and are therefore safe to enter.
Following the Government’s recent announcement, we ask that you please do not meet in groups of more than 6 people when visiting Grass Hoppers Indoor & Outdoor Play. Please note Adults must wear masks unless seated or in our outdoor play area.
Thank you for your continued support!
Rules of play
Capabilities and safety
Reporting incidents
Food and drink
Cancellation / Amendment Policy
If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through [email protected] or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.
Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers on 0113 285 9750 or by emailing [email protected] , please quote your booking refrence. Refunds cannot be offered in the event of non-attendance for any missed bookings.
Track & Trace
Bouncing Pillows
Go Karts
Zipline
Dotty’s Toddler area
Sand pits
Trim trail
Playground and fort
Grass Hoppers is part of Tong Garden Centre
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