Indoor Play to reopen 11/09/20

Online bookings only

0113 2859750 | Email Us

 

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Terms & Conditions

Read our Terms & Conditions

We are delighted that from Friday the 11th of September we can now reopen all of Grass Hoppers, including indoor play, after restrictions impacting leisure businesses in the Bradford district were lifted. This means that playtime at Grass Hoppers will be once again an access all areas ticket with the opportunity to play inside and outside, subject to weather conditions. Here are some further details to help you prepare for your visit, if you intend to make a trip to Grass Hoppers.

FAQ's

Grass Hoppers Reopening FAQ

How are you keeping everyone safe?

We continue to place huge importance on your safety, and that of our team, so have taken steps to ensure this remains our priority.

Entry to Grass Hoppers

We have now reinstated the main entrance to Grass Hoppers so you will enter through the garden centre and join the queue for your session time outside Grass Hoppers. The queue will have floor markers to allow for social distancing whilst waiting to enter and members of our team will be on hand to scan your booking confirmation, so we can get you into the play area as quickly as possible to maximise your time with us. We ask that you arrive 10-15 minutes before the start of your session to allow for parking and scanning in.

What are the session times?

From the 8th of September, Session Times will be changing as follows:-
 
  Monday - Friday Saturday Sunday
Session 1 09:15 - 11:30 09:15 - 11:30 09:45 - 11:30
Session 2 12:00 - 14:15 12:00 - 14:15 12:00 - 13:45
Session 3 14:45 - 17:00 14:45 - 17:00 14:15 - 16:00

 

 

 

How much is the cost per child?

Now that the schools have reopened and the school holidays have come to an end, we have reinstated our peak and off-peak pricing.

Off-peak play

Although we previously offered all day play at off-peak times, the stringent hygiene and cleaning required means we have opted to keep sessions in place for the time being. We are still limiting numbers in each of these sessions to give as many children as we can the opportunity to play safely whilst enabling sufficient clean down time.

Peak play

All prices continue to reflect the current vat reduction on attractions from 20% to 5%, valid until 12th January 2021.

What about children under one?

Children under the age of one will still be free, and we will still include these in our maximum numbers per playtime session.

How many adults can enter?

Adult entry is free of charge however we will continue to restrict the number of adults per child to a maximum of two adults so as to ensure social distancing within Grass Hoppers. We will continue to review this and announce any updates as and when we are in a position to do so.

Will there be childminder / group discount?

We have reintroduced our childminder discount for Off-peak play valid on term-time weekdays only. As we are unable to allow groups, there is no group discount available at this time.

How do I book for a session?

To ensure we can capture the relevant track and trace data, we are only allowing online bookings for our sessions. Booking and payment on arrival is not currently available. Please visit our website for further details.

If you arrive without a ticket and there is capacity for a session that is about to begin or has already started, you can book online using your own mobile device whilst in store with us.

If you are unable to attend your session you can make amendments to your booking via your Digitickets account, or by contacting us at least 2 hours prior to your booking. Please note, we do not offer refunds.

Do I need to wear a face mask

Face coverings must be worn by adults in all indoor areas and if accompanying a child on the indoor play equipment. When seated at a table, you are not required to wear your face covering.

Children are not required to wear a face covering.

What is different in Grass Hoppers?

As we are still required to sit 2 metres apart, we have a reduced number of tables inside and have removed the large chairs and sofas for the time being. We ask that tables are not moved from where they are situated and tables or chairs are not reserved when not in use. Visitor lockers are available to store your personal belongings whilst you enjoy your playtime.

There is still plenty of seating outside too however our marquee covering the large paved area will no longer be in use.

At times, we may need to close sections of indoor play for cleaning.

Microwaves are still available for your use, but we ask that you clean it after use

Highchairs are available and we ask that you leave them at your table after use for our team to collect, clean and sanitise.

What if it rains?

Now that both indoor and outdoor play is available, the rainy day policy we introduced when we could only offer outdoor play no longer applies. At times, we may need to close equipment in the outdoor play area, or the entire area, due to the weather conditions.

What if I want to cancel or amend my booking?

If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through [email protected] or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.

Can I book the party room?

Our party rooms remain closed to parties or group bookings until we can safely reopen these.

What food / drink options are available?

Woody’s Kitchen is open with a wider menu than previously available. All food will be served in our environmentally friendly takeaway packaging as well as disposable cutlery and napkins. Our team will hand you sauces, sugar etc on request. Please dispose of your waste in the bins provided.

When you are ready to place an order, just make your way to our order points. Due to the nature of what we’ll be serving, we aim to have everything with you within a few minutes, however some items may take a little longer as they are cooked fresh! Hot food is available up until 15 minutes before the end of your play session.

We’ll also offer a selection of hot and cold drinks, cakes and sweet treats as well as ice creams for you to enjoy.  Please be aware that our fridges will not be stocked for self-service items.

We will still be accepting our FreeBee loyalty card so you can continue to get a stamp for every ice cream and hot drink, as well as redeeming any completed cards.

Can I bring a picnic?

Yes, if you wish to bring your own food and drink, you can do so and enjoy this in our designated picnic area located in the outdoor play area. Please remember that we do not allow glass or any other breakable crockery.

Only food purchased at Woody’s Kitchen can be consumed in our indoor play area.

How many people can sit together?

We have created enough space to ensure everyone is at least two meters apart in line with current guidelines with tables able to accommodate up to 4 people. We kindly ask that tables are not moved around to keep everyone safe, so if you visit and bump into other households, then please respect the social distancing rules.

What facilities are available?

Our toilets and baby changing facilities remain open and available. We just ask that everyone adheres to the guidance that we have in place.

We would also like to remind all customers that our outdoor play area is a no smoking area, including the use of e-cigarettes. If customers wish to smoke, we kindly ask that you go outside to the front of the store

At times, we may need to close equipment in the outdoor play area, or the entire area, due to the weather conditions.

Parents or guardians are responsible for their children adhering to social distancing guidelines and we therefore ask parents or guardians to assist their children so as not to overcrowd equipment.

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General FAQ

Is there a loyalty card or discount available?

Yes, we offer a FREEBEE card where your card is stamped once with every ice cream or hot drink purchased. Your 9th is a FREEBEE and valid for any regular hot drink or single cone ice cream.

What happens when I buy a ticket online?

When you buy a ticket online you'll receive an order confirmation by email that includes your unique Booking Reference Number and a barcode. You can then either print this ticket, or use your smart phone to present the bar code for scanning to permit entry to Grass Hoppers. If neither of these options are available, please make a note of your booking number so we can enter it into our system to find your booking.

Can I get a refund if we can't make a booked session?

Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers on 0113 285 9750 or by emailing [email protected] , please quote your booking refrence. Refunds cannot be offered in the event of non-attendance for any missed bookings.

Can I purchase a ticket on the day?

Tickets can only be purchased online up to the start of the session, therefore we encourage you to book early to avoid disappointment. It will not be possible to pay in person at the time of your visit.

How many adults can enter per booking?

For each child or under one we allow 2 FREE Adult tickets, in order to follow the guidance provided by the Government this will be strictly adhered to.

Can I book onto more than one session and stay for the duration of these?

You are welcome to pre-book onto multiple timed sessions per day, however all customers will need to exit Grass Hoppers at the end of each timed session so our team can clean and fully prepare the play area for the next session. 

Can I buy a family ticket to Grass Hoppers?

We do not currently offer family ticket prices, as we feel our pricing already offers great value for our customers.

Do you hold birthday parties?

Unfortunately we are currently not taking bookings for parties, please follow us on social media to stay up to date on the latest news.

How can I get in contact with you?

For any questions about your booking or your visit please email us at [email protected] or call 0113 285 9750

Your play time at Grass Hoppers

Who supervises the children?

Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.

Grass Hoppers accepts no liability for injuries incurred in the playground but will ensure the playground is safe and secure. Staff must report any damaged property immediately.

Can I bring a pushchair in?

Yes, prams and pushchairs will be allowed in our outdoor play area.

Will we be able to buy food?

Yes, Woody's Kitchen is open every day, at launch we are operating with a reduced menu but this still includes family favourites including pizzas, jacket potatoes, refreshments and more! We're also proud to serve award-winning ice cream in more than 30 flavours from the Ice Cream Farm.

Can we bring a picnic with us?

Yes, you are still welcome to bring a picnic to eat in our designated picnic area which will be located in our outdoor playground. For health and safety, we don't allow glass bottles and barbeques are not permitted. Alcohol is also strictly forbidden in Grass Hoppers. Please note that we don't allow your own food or picnics to be eaten in Woody's Kitchen or any of the indoor areas.

Can I leave and re-enter Grass Hoppers Play throughout the day with the same ticket?

Your Grass Hoppers admission ticket allows you to play on the specific date and playtime session of your booking. Should you wish to leave and return during that playtime session, we will stamp your hand and re-entry will be permitted. Entry to another playtime session is not permitted.

Is smoking permitted in or around Grass Hoppers or at Tong Garden Centre?

No. Tong Garden Centre and all its outdoor areas are smoke and vapour free zones. Smoking and vaping is not to be permitted within Grass Hoppers' indoor or outdoor areas.

Do you allow Dogs into Grass Hoppers?

We don't allow dogs unless they are special assistance or guide dogs. Please do not leave your dog in an unattended car.

What age is Grass Hoppers suitable for?

We think that children aged up to 10 years old will get the most out of Grass Hoppers.

Do you have any baby changing facilities?

Grass Hoppers is a family attraction so we have massively improved our facilities and created a supersized changing room called The Pod with changing rooms and baby changing. In addition, and based on your valuable feedback, you'll also find we've added lots more toilets located inside, all in addition to the toilets already located in the outdoor playground. What's more, we've introduced a mother and baby feeding zone.

Is Grass Hoppers' breastfeeding friendly?

You are very welcome to breastfeed your baby whilst you are with us. In The Pod, we've introduced a mother and baby feeding corner for a little more privacy.

Is there parking nearby?

Yes, Tong Garden Centre has a large car park with ample parking and an area close to the main entrance offering "Child Friendly" parking places too.

Are there any age, height or capacity restrictions on specific attractions?

Attractions that have restrictions are signposted with clearly-stated rules for use, including maximum numbers of children. As the play is unsupervised, play is at own risk and disclaimer signage clearly states we can accept no responsibility for injury or loss howsoever caused.

If you have a question we haven’t answered above, please email [email protected]

If you have a question that we haven't answered above, please email [email protected]

Hopper

Grass Hoppers is an unsupervised play area.

Adults must supervise children in their care at all times. We can accept no responsibility for any injuries or loss howsoever caused.

Tong Garden Centre

Grass Hoppers is part of Tong Garden Centre


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