Outdoor Playground - Open 08/07/20

Online bookings only

0113 2859750 | Email Us

 

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Terms & Conditions

Read our Terms & Conditions

We are pleased to announce, following the further lifting of government restrictions, that we are safely re-opening the outdoor play area within Grass Hoppers from the 8th of July. Here are some further details to help you prepare for your visit, if you intend to make a trip to Grass Hoppers.

FAQ's

Grass Hoppers Reopening FAQ

How are you keeping everyone safe?

As always, our priority is the safety of you and our team, so we have taken steps to ensure this continues to be the case.

What are the session times?

In order to give as many children as possible the opportunity to play, we have made the decision to offer up to four sessions per day, which are as follows:
 
  Monday - Saturday Sunday
Session 1 09:00 - 10:45 09:45 - 11:30
Session 2 11:00 - 12:45 12:00 - 13:45
Session 3 13:15 - 15:00 14:15 - 16:00
Session 4 15:30 - 17:15  

 

 

 

 

How much is the cost per child?

The sessions will be £5 per child, per session. Although the sessions are shorter, we want to try and offer as much safe play opportunity to as many children as we can, and by limiting the numbers we are giving more people the opportunity to play safely

The new price we’ve introduced reflects the changes we’ve implemented to ensure we offer a fun, great value but safe environment for as many families as possible. These changes include:-

What about children under one?

Children under the age of one will still be free, and we will still include these in our maximum numbers per session.

How many adults can enter?

Due to restrictions we have put in place, we have to be strict in the number of adults that accompany a child to a maximum of two adults, per child.

Will there be childminder / group discount?

As per our usual peak session policy, there be will no child minder or group discounts over summer.

How do I book for a session?

For the moment, while we operate slightly differently, we are only allowing online bookings for our sessions.

What is different in Grass Hoppers?

Upon arrival to the Garden Centre, keep an eye out for Grass Hoppers parking signage, as we have temporarily moved our entrance into Grass Hoppers, which will be from a gate at the rear of our Plant area. A member of our team will be there to welcome you and guide you safely through to the Grass Hoppers area shortly before your session is due to start.

Members of our team will be on hand to scan your booking confirmation so we can get you into the play area as quickly as possible to maximise your time with us.

At reception we’ll be asking every visitor to sanitise their hands.

Once inside, you’ll see that we’ve closed off our indoor play area, however you’ll still be able to take advantage of lots of seating outside. We have plenty of chairs and tables in our outdoor space for you to be able to relax and enjoy your visit with us.

What if it rains?

As we know, the Great British weather can be unpredictable, so we recommend you double check the weather forecast before making your booking as there will be a no refund policy. 

If we decide to close the play area in the event of very bad weather before your sessions starts we will transfer your booking onto another session of your choice where capacity is available, we ask that you contact us by email through [email protected] or by phone 0113 2859750 to confirm which session you would like to move to, please quote your original Booking Reference with your request. We’ll keep you updated on our social media pages regarding sessions closures.

That said, we have put in place a large marquee to cover the seating area outside, which means that you can stay dry during the occasional shower.

If we do get a shower, don’t worry, our team will be on hand with some rainy-day activities to keep the little ones entertained.

If your session has started and bad weather disrupts the majority (60 plus minutes) of your session and you decide to leave early, we will offer you a free play voucher on your exit. A member of the team will explain how to redeem your voucher.

What if I want to cancel or amend my booking?

If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through [email protected] or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.

Can I book the party room?

At the moment our party rooms will be closed to parties or group bookings until we can safely reopen these.

What food / drink options are available?

We are pleased to announce that we will be re-opening Woody’s Kitchen, which will serve takeaway food options for all the family. Although there will be a limited menu compared to normal, there will be lots of your favourites still on there for you to enjoy in our environmentally friendly takeaway packaging.

When you are ready to place an order, just make your way to our till points. Due to the nature of what we’ll be serving, we aim to have everything with you within a few minutes.

We’ll also still be offering a selection of hot and cold drinks, cakes, sweet treats as well as ice creams for you to enjoy. 

All food must be consumed outside, so we’ll provide some disposable cutlery and napkins for you.

We will still be accepting loyalty cards so you can continue to get a stamp for every ice cream and hot drink, as well as redeeming any completed cards.

Can I bring a picnic?

Yes, if you wish to bring your own food and drink, you can do so and enjoy this outside. However please remember that we do not allow glass or any other breakable crockery.

How many people can sit together?

We have created enough space to ensure everyone is at least two meters apart (at the moment) with tables able to accommodate up to 4 people. We kindly ask that tables are not moved around to keep everyone safe, so if you visit and bump into other households, then please respect the social distancing rules.

If any member of your party is unwell, prior to your visit, please contact us to rebook onto another session.

Can I enter the store once our session has finished?

As we are restricting and counting the number of people in store, we will have a separate entry and exit point for all our Grass Hoppers guests. If you wish to enter the store after/or before your Grass Hoppers visit, then we kindly ask that you queue with everyone else at the main store entrance.

What facilities are available?

Our toilets and baby changing facilities will be open and available. We just ask that everyone adheres to the guidance that we have in place.

We would also like to remind all customers that out outdoor play area is a no smoking area. If customers wish to smoke we kindly ask that you wait until you have left the store.

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General FAQ

Is there a loyalty card or discount available?

Yes, we offer a FREEBEE card where your card is stamped once with every ice cream or hot drink purchased. Your 9th is a FREEBEE and valid for any regular hot drink or single cone ice cream.

What does my play time entry price include?

Entry to Grass Hoppers provides access to all outside play equipment, the only exception being the coin-operated racing cars in Blaze's race track. In adverse weather conditions, for health and safety regulations, we reserve the right to close attractions or the outside playground.

Is there a limit on play time?

All sessions are 1 hour and 45 minutes long, this applies to both weekdays and weekends.

You can book onto one of these time slots in advance to secure your space on your chosen session. Because we want to ensure all our customers have a great time, we suggest you arrive in good time for the start of a playtime session and ask that you exit the play area promptly at the end of your booking to allow our team to fully clean and prep the area for our next session.

What happens when I buy a ticket online?

When you buy a ticket online you'll receive an order confirmation by email that includes your unique Booking Reference Number and a barcode. You can then either print this ticket, or use your smart phone to present the bar code for scanning to permit entry to Grass Hoppers. If neither of these options are available, please make a note of your booking number so we can enter it into our system to find your booking.

Can I get a refund if we can't make a booked session?

Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers on 0113 285 9750 or by emailing [email protected] , please quote your booking refrence. Refunds cannot be offered in the event of non-attendance for any missed bookings.

Can I purchase a ticket on the day?

Tickets can only be purchased online up to the start of the session, therefore we encourage you to book early to avoid disappointment. It will not be possible to pay in person at the time of your visit.

How many adults can enter per booking?

For each child or under one we allow 2 FREE Adult tickets, in order to follow the guidance provided by the Government this will be strictly adhered to.

Can I book onto more than one session and stay for the duration of these?

You are welcome to pre-book onto multiple timed sessions per day, however all customers will need to exit Grass Hoppers at the end of each timed session so our team can clean and fully prepare the play area for the next session. 

Can I buy a family ticket to Grass Hoppers?

We do not currently offer family ticket prices, as we feel our pricing already offers great value for our customers.

Do you hold birthday parties?

Unfortunately we are currently not taking bookings for parties, please follow us on social media to stay up to date on the latest news.

How can I get in contact with you?

For any questions about your booking or your visit please email us at [email protected] or call 0113 285 9750

Your play time at Grass Hoppers

Who supervises the children?

Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your vsit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.

Grass Hoppers accepts no liability for injuries incurred in the playground but will ensure the playground is safe and secure. Staff must report any damaged property immediately.

Can I bring a pushchair in?

Yes, prams and pushchairs will be allowed in our outdoor play area.

Will we be able to buy food?

Yes, Woody's Kitchen is open every day, at launch we are operating with a reduced menu but this still includes family favourites including pizzas, jacket potatoes, refreshments and more! We're also proud to serve award-winning ice cream in more than 30 flavours from the Ice Cream Farm.

Can we bring a picnic with us?

Yes, you are still welcome to bring a picnic to eat in our designated picnic area which will be located in our outdoor playground. For health and safety, we don't allow glass bottles and barbeques are not permitted. Alcohol is also strictly forbidden in Grass Hoppers. Please note that we don't allow your own food or picnics to be eaten in Woody's Kitchen or any of the indoor areas.

Can I leave and re-enter Grass Hoppers Play throughout the day with the same ticket?

Your Grass Hoppers admission ticket allows you to play on the specific date and playtime session of your booking. Should you wish to leave and return during that playtime session, we will stamp your hand and re-entry will be permitted. Entry to another playtime session is not permitted.

Is smoking permitted in or around Grass Hoppers or at Tong Garden Centre?

No. Tong Garden Centre and all its outdoor areas are smoke and vapour free zones. Smoking and vaping is not to be permitted within Grass Hoppers' indoor or outdoor areas.

Do you allow Dogs into Grass Hoppers?

We don't allow dogs unless they are special assistance or guide dogs. Please do not leave your dog in an unattended car.

What age is Grass Hoppers suitable for?

We think that children aged up to 10 years old will get the most out of Grass Hoppers.

Do you have any baby changing facilities?

Grass Hoppers is a family attraction so we have massively improved our facilities and created a supersized changing room called The Pod with changing rooms and baby changing. In addition, and based on your valuable feedback, you'll also find we've added lots more toilets located inside, all in addition to the toilets already located in the outdoor playground. What's more, we've introduced a mother and baby feeding zone.

Is Grass Hoppers' breastfeeding friendly?

You are very welcome to breastfeed your baby whilst you are with us. In The Pod, we've introduced a mother and baby feeding corner for a little more privacy.

Is there parking nearby?

Yes, Tong Garden Centre has a large car park with ample parking and an area close to the main entrance offering "Child Friendly" parking places too.

Are there any age, height or capacity restrictions on specific attractions?

Attractions that have restrictions are signposted with clearly-stated rules for use, including maximum numbers of children. As the play is unsupervised, play is at own risk and disclaimer signage clearly states we can accept no responsibility for injury or loss howsoever caused.

If you have a question we haven’t answered above, please email [email protected]

If you have a question that we haven't answered above, please email [email protected]

 

Hopper

Grass Hoppers is an unsupervised play area.

Adults must supervise children in their care at all times. We can accept no responsibility for any injuries or loss howsoever caused.

Tong Garden Centre

Grass Hoppers is part of Tong Garden Centre


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