We are pleased to announce, following the further lifting of government restrictions, that we are safely re-opening the outdoor play area within Grass Hoppers on Monday 12th April 2021. Tickets are released for the following week every Wednesday at 12:00
 

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0113 2859750 | Email Us

Update Announcement - 24/03/21

We are pleased to announce, following the further lifting of government restrictions, that we are safely re-opening the outdoor play area within Grass Hoppers on Monday 12th April 2021. Here are some further details to help you prepare for your visit, if you intend to make a trip to Grasshoppers. 

Tickets go on sale at Noon on Wednesday the 7th of April

Coronavirus

Anyone who is experiencing any symptoms related to covid-19 must follow the government guidelines and must NOT visit Grass Hoppers until the recommended isolation period is complete. By purchasing tickets and agreeing to our Terms & Conditions to visit Grass Hoppers you are agreeing that each member of your party is NOT displaying covid-19 symptoms, and are therefore safe to enter.

Following the Government’s recent announcement, we ask that you please do not meet in groups of more than 6 people when visiting Grass Hoppers Indoor & Outdoor Play. Please note Adults must wear masks unless seated or in our outdoor play area.

Thank you for your continued support!

 

FAQs

HOW ARE YOU KEEPING EVERYONE SAFE?

WHAT ARE THE SESSION TIMES?

12th April 2021 - 16th May 2021

  Monday - Saturday Sunday
1 09:15 - 11:30 09:30 - 11:30
2 12:00 - 14:15 12:00 - 14:00
3 14:45 - 17:00 14:30 - 15:45

 

 

 

 

HOW MUCH IS THE COST PER CHILD?

We will continue to operate with our peak and off-peak pricing. We are still limiting numbers in each of these sessions to give as many children as we can the opportunity to play safely whilst enabling sufficient clean down time.

OFF-PEAK PLAY

Any term-time weekday play session

Concessions

PEAK PLAY

Any Saturday, Bank Holiday or School Holiday

Concessions

Any Sunday

Concessions

WHAT ABOUT CHILDREN UNDER ONE?

The cost of entry for children under the age of one will be £2 per child or free with a full paying sibling.

HOW MANY ADULTS CAN ENTER?

Adult entry is free of charge however we will continue to restrict the number of adults per child to a maximum of two adults so as to ensure social distancing within Grass Hoppers. We will continue to review this and announce any updates as and when we are in a position to do so.

WILL THERE BE CHILDMINDER / GROUP DISCOUNT?

We have reintroduced our childminder discount for off-peak play valid on term-time weekdays only. As we are unable to allow groups, there is no group discount available at this time.

HOW DO I BOOK FOR A SESSION?

We are only allowing online bookings for our sessions. Booking and payment on arrival is not currently available. Please visit our website for further details.

If you arrive without a ticket and there is capacity for a session that is about to begin or has already started, you can book online using your own mobile device whilst in store with us.

If you are unable to attend your session you can make amendments to your booking via your Digitickets account, or by contacting us at least 2 hours prior to your booking. Please note, we do not offer refunds.

DO I NEED TO WEAR A FACE MASK?

Face coverings must be worn by adults in all indoor areas including passage through to the outdoor area and when accessing any of the facilities in the indoor area. When in the outdoor play area, you are not required to wear your face covering.

Children under 11 are not required to wear a face covering.

WHAT IS DIFFERENT IN GRASSHOPPERS?

Upon arrival to the Garden Centre, keep an eye out for Grass Hoppers entrance signage, as we have reinstated our temporary entrance through the gate at the back of our plant area. A member of our team will be there to welcome you and guide you safely through to the Grass Hoppers area shortly before your session is due to start.

Members of our team will be on hand to scan your booking confirmation so we can get you into the play area as quickly as possible to maximise your time with us.

Once inside, you’ll see that we’ve closed off our indoor play area, however you’ll still be able to take advantage of lots of seating outside. We have plenty of chairs and tables in our outdoor space for you to be able to relax and enjoy your visit with us.

WHAT IF IT RAINS?

As we know, the Great British weather can be unpredictable, so we recommend you double check the weather forecast before making your booking as there will be a strict no refund policy unless we decide to close the play area in the event of very bad weather. We’ll keep you updated on our social media pages regarding this.

If you wish to cancel or move your booking, because you’ve seen the forecast is bad, you can do so up to 2 hours before the start of your session by contacting the team.

We have reinstated our large marquee to cover the seating area outside, which means that you can stay dry during the occasional shower.

If we do get a shower, don’t worry, our team will be on hand with some rainy-day activities to keep the little ones entertained.

However, should rain hamper the majority (60 plus minutes) of your session, we will offer you a free play voucher.

CAN I BOOK A PARTY ROOM?

Our party rooms are currently closed to parties or group bookings until we can safely reopen these. We are looking to implement a booking reservation system for parties in the near future – any updates will be posted on our website and social media channels.

WHAT IF I WANT TO CANCEL OR AMEND MY BOOKING?

If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through [email protected] or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help.

HOW MANY PEOPLE CAN SIT TOGETHER?

We have created enough space to ensure everyone is at least two meters apart in line with current guidelines with tables able to accommodate up to 4 people. We kindly ask that tables are not moved around to keep everyone safe, so if you visit and bump into other households, then please respect the social distancing rules.

IS FOOD AND DRINK AVAILABLE IN GRASS HOPPERS?

We will be serving a limited menu of hot and cold food and drinks from Woody’s Burger Van in the outdoor play area as well as hot and cold drinks, tray bakes and ice creams, situated next to the indoor play area.

Please note that the Ice Cream counter and Woody's Burger Van will close 15 minutes before the end of each play session.

All food and drink must be consumed in the outdoor play area.

Food and drink is not allowed to be consumed whilst in the garden centre.

CAN I BRING A PICNIC?

Yes, if you wish to bring your own food and drink, you can do so and enjoy this outside. However please remember that we do not allow glass or any other breakable crockery, alcohol and BBQ’s.

CAN I ENTER THE STORE ONCE OUR SESSION HAS FINISHED?

As we are restricting and counting the number of people in store, we will have a separate entry and exit point for all our Grass Hoppers guests. If you wish to enter the store after/or before your Grass Hoppers visit, then we kindly ask that you enter via the main store entrance. At times, a queue system may be in operation at the entrance to manage numbers coming into the centre.

WHAT FACILITIES ARE AVAILABLE?

Our toilets and baby changing facilities will be open and available. We just ask that everyone adheres to the guidance that we have in place and wear a face mask when using the facilities.

We would also like to remind all customers that our outdoor play area is a no smoking area, including the use of e-cigarettes. If customers wish to smoke, we kindly ask that you go outside to the front of the store

At times, we may need to close equipment in the outdoor play area, or the entire area, due to the weather conditions.

Parents or guardians are responsible for their children adhering to social distancing guidelines and we therefore ask parents or guardians to assist their children so as not to overcrowd equipment.

 

GENERAL FAQs

IS THERE A LOYALTY CARD OR DISCOUNT AVAILABLE?

Yes, we offer a FREEBEE card where your card is stamped once with every ice cream or hot drink purchased. Your 9th is a FREEBEE and valid for any regular hot drink or single cone ice cream.

WHAT HAPPENS WHEN I BUY A TICKET ONLINE?

When you buy a ticket online you'll receive an order confirmation by email that includes your unique Booking Reference Number and a barcode. You can then either print this ticket, or use your smart phone to present the bar code for scanning to permit entry to Grass Hoppers. If neither of these options are available, please make a note of your booking number so we can enter it into our system to find your booking.

CAN I GET A REFUND IF WE CAN'T MAKE A BOOKED SESSION?

Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers on 0113 285 9750 or by emailing [email protected] , please quote your booking reference. Refunds cannot be offered in the event of non-attendance for any missed bookings.

CAN I PURCHASE A TICKET ON THE DAY?

Tickets can only be purchased online up to the start of the session, therefore we encourage you to book early to avoid disappointment. It will not be possible to pay in person at the time of your visit.

HOW MANY ADULTS CAN ENTER PER BOOKING?

For each child or under one we allow 2 FREE Adult tickets, in order to follow the guidance provided by the Government this will be strictly adhered to.

CAN I BOOK ONTO MORE THAN ONE SESSION AND STAY FOR THE DURATION OF THESE?

You are welcome to pre-book onto multiple timed sessions per day, however all customers will need to exit Grass Hoppers at the end of each timed session so our team can clean and fully prepare the play area for the next session.

CAN I BUY A FAMILY TICKET TO GRASS HOPPERS?

We do not currently offer family ticket prices, as we feel our pricing already offers great value for our customers.

DO YOU HOLD BIRTHDAY PARTIES?

Unfortunately we are currently not taking bookings for parties, please follow us on social media to stay up to date on the latest news.

HOW CAN I GET IN CONTACT WITH YOU?

For any questions about your booking or your visit please email us at [email protected] or call 0113 285 9750

 

YOUR PLAY TIME AT GRASS HOPPERS

WHO SUPERVISES THE CHILDREN?

Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.

Grass Hoppers accepts no liability for injuries incurred in the playground but will ensure the playground is safe and secure. Visitors must report any damaged property immediately to a member of staff.

CAN I BRING A PUSHCHAIR IN?

Yes, prams and pushchairs will be allowed in our outdoor play area.

WILL WE BE ABLE TO BUY FOOD?

Yes, Woody’s Burger Van will be open daily for you to buy food and drink.

CAN WE BRING A PICNIC WITH US?

Yes, you are still welcome to bring a picnic to eat in our designated picnic area which will be located in our outdoor playground. For health and safety, we don't allow glass bottles and barbeques are not permitted. Alcohol is also strictly forbidden in Grass Hoppers. Please note that we don't allow your own food or picnics to be eaten in any of the indoor areas.

CAN I LEAVE AND RE-ENTER GRASS HOPPERS PLAY THROUGHOUT THE DAY WITH THE SAME TICKET?

Your Grass Hoppers admission ticket allows you to play on the specific date and playtime session of your booking. Should you wish to leave and return during that playtime session, we will provide you with a stamped voucher on exit and re-entry will be permitted. Entry to another playtime session is not permitted.

IS SMOKING PERMITTED IN OR AROUND GRASS HOPPERS OR AT TONG GARDEN CENTRE?

No. Tong Garden Centre and all its outdoor areas are smoke and vapour free zones. Smoking and vaping is not to be permitted within Grass Hoppers' indoor or outdoor areas.

DO YOU ALLOW DOGS INTO GRASS HOPPERS?

We don't allow dogs unless they are special assistance or guide dogs. Please do not leave your dog in an unattended car.

WHAT AGE IS GRASS HOPPERS SUITABLE FOR?

We think that children aged up to 10 years old will get the most out of Grass Hoppers.

DO YOU HAVE ANY BABY CHANGING FACILITIES?

Grass Hoppers is a family attraction so we have massively improved our facilities and created a supersized changing room called The Pod with changing rooms and baby changing. In addition, and based on your valuable feedback, you'll also find we've added lots more toilets located inside, all in addition to the toilets already located in the outdoor playground. What's more, we've introduced a mother and baby feeding zone.

IS GRASS HOPPERS' BREASTFEEDING FRIENDLY?

If you need to breastfeed please speak to a member of the team.

IS THERE PARKING NEARBY?

Yes, Tong Garden Centre has a large car park with ample parking and an area close to the main entrance offering "Child Friendly" parking places too.

ARE THERE ANY AGE, HEIGHT OR CAPACITY RESTRICTIONS ON SPECIFIC ATTRACTIONS?

Attractions that have restrictions are signposted with clearly-stated rules for use, including maximum numbers of children. As the play is unsupervised, play is at own risk and disclaimer signage clearly states we can accept no responsibility for injury or loss howsoever caused.

If you have a question we haven’t answered above, please email [email protected]

 

Anyone who is experiencing any symptoms related to covid-19 must follow the government guidelines and must NOT visit GrassHoppers until the recommended isolation period is complete. By ticking this box, you are agreeing that each member of your party is NOT displaying covid-19 symptoms, and are therefore safe to enter.

Terms & Conditions

Coronavirus

Anyone who is experiencing any symptoms related to covid-19 must follow the government guidelines and must NOT visit Grass Hoppers until the recommended isolation period is complete. By purchasing tickets and agreeing to our Terms & Conditions to visit Grass Hoppers you are agreeing that each member of your party is NOT displaying covid-19 symptoms, and are therefore safe to enter.

Following the Government’s recent announcement, we ask that you please do not meet in groups of more than 6 people when visiting Grass Hoppers Indoor & Outdoor Play. Please note Adults must wear masks unless seated or in our outdoor play area.

Thank you for your continued support!

GRASS HOPPERS IS AN UNSUPERVISED PLAY AREA

Rules of play

Capabilities and safety

Reporting incidents

Food and drink

Cancellation / Amendment Policy

If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through [email protected] or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help. 

Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers on 0113 285 9750 or by emailing [email protected] , please quote your booking refrence. Refunds cannot be offered in the event of non-attendance for any missed bookings.

Track & Trace

Outdoor play equipment

Bouncing Pillows

Go Karts

Zipline

Dotty’s Toddler area

Sand pits

Trim trail

Playground and fort

Indoor Play Equipment - Closed

Hopper

Grass Hoppers is an unsupervised play area.

Adults must supervise children in their care at all times. We can accept no responsibility for any injuries or loss howsoever caused.

Tong Garden Centre

Grass Hoppers is part of Tong Garden Centre


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