Mon-Fri:- 09:00 to 17:00

Sat:- 09:15 to 17:00
Sun:- 09:45 to 15:45

0113 2859750 | Email Us


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Terms & Conditions

Read our Terms & Conditions

FAQ's

Is there a loyalty card or discount available?

Yes, we offer a FREEBEE card where your card is stamped once with every ice cream or hot drink purchased. Your 9th is a FREEBEE and valid for any regular hot drink or single cone ice cream.

Our online booking system does however prevent us from continuing to offer our free play loyalty card.

How to book your playtime

Can I book online?

Yes you can book online. In fact, we always advise that you pre-book to guarantee your entry, especially at peak times.

What does my play time entry price include?

Entry to Grass Hoppers is an access all areas pass to play on all play equipment inside and outside, the only exception being the coin-operated racing cars in Blaze's race track and mini diggers. In adverse weather conditions, for health and safety regulations, we reserve the right to close attractions or the outside playground.

Is there a limit on play time?

On a peak day playtime, we operate playtime sessions. Peak days are at weekends, Bank Holidays and weekdays during the school holidays. Given our location, it's good to know we include the school holidays and term times of the four local boroughs in our area, namely Leeds, Bradford, Kirklees and Calderdale.

A "peak" day playtime session will last two and a quarter hours on all peak days except on Sundays, when they will be slightly shorter due to Sunday trading laws imposed on the garden centre. At the end of each peak day playtime session, we will close for 30 minutes to get all the areas of Grass Hoppers, the toilets and restaurant ready for our next guests.

On "off peak play" play days, that is to say term time weekdays, we offer one playtime session with no specified start or end time, so capacity will be managed on an ongoing basis throughout the day.

You can book onto one of these time slots in advance to secure your space on your chosen session. Because we want to ensure all our customers have a great time, we suggest you arrive in good time for the start of a peak day playtime session and ask that you exit the play area promptly at the end of your booking to allow our team to fully clean and prep the area for our next session.

What happens when I buy a ticket online?

When you buy a ticket online you'll receive an order confirmation by email that includes your unique Booking Reference Number and a barcode. You can then either print this ticket, or use your smart phone to present the bar code for scanning to permit entry to Grass Hoppers. If neither of these options are available, please make a note of your booking number so we can enter it into our system to find your booking.

Can I get a refund if we can't make a booked session?

Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 24 hours in advance by contacting Grass Hoppers on 0113 285 9750. Refunds cannot be offered in the event of non-attendance for any missed bookings.

Can I purchase a ticket on the day?

Yes, tickets can be purchased on the day at Grass Hopper's nut this is subject to availability, we cannot guarantee spaces will be available.

How many adults can enter per booking?

For each child or under one we allow 2 FREE Adult tickets. Any additional adults are subject to a £2.50 charge per adult which can be paid on entry at Grass Hoppers reception.

Can I book onto more than one session and stay for the duration of these?

You are welcome to pre-book onto multiple timed sessions per day, however all customers will need to exit Grass Hoppers at the end of each timed session so our team can clean and fully prepare the play area for the next session. If however you have purchased an "Extend your Play" ticket during the Midday session for the afternoon session you will not need to exit the play area.

Can I buy a family ticket to Grass Hoppers?

We do not currently offer family ticket prices, as we feel our pricing already offers great value for our customers.

Do you hold birthday parties?

Yes we do! We host birthday parties for groups of 10 children or more. Please see our party information section for more details.

How can I get in contact with you?

For any questions about your booking or your visit please email us at grasshoppers@tonggardencentre.co.uk or call 0113 285 9750

Your play time at Grass Hoppers

Who supervises the children?

Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your vsit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.

Grass Hoppers accepts no liability for injuries incurred in the playground but will ensure the playground is safe and secure. Staff must report any damaged property immediately.

Can I bring a pushchair in?

Yes. We allow pushchairs and will offer a pram store for secure storing of a number of prams, during your play time.

Will we be able to buy food?

Yes, Woody's Kitchen is open every day with refreshments and an all-day menu including pizzas, paninis, jacket potatoes and much more! We're also proud to serve award-winning ice cream in more than 30 flavours from the Ice Cream Farm.

Can we bring a picnic with us?

Yes, you are still welcome to bring a picnic to eat in our designated picnic area which will be located in our outdoor playground. For health and safety, we don't allow glass bottles and barbeques are not permitted. Alcohol is also strictly forbidden in Grass Hoppers. Please note that we don't allow your own food or picnics to be eaten in Woody's Kitchen or any of the indoor play areas.

Can I leave and re-enter Grass Hoppers Play throughout the day with the same ticket?

Your Grass Hoppers admission ticket allows you to play on the specific date and playtime session of your booking. Should you wish to leave and return during that playtime session, we will stamp your hand and re-entry will be permitted. Entry to another playtime session is not permitted.

Is smoking permitted in or around Grass Hoppers or at Tong Garden Centre?

No. Tong Garden Centre and all its outdoor areas are smoke and vapour free zones. Smoking and vaping is not to be permitted within Grass Hoppers' indoor or outdoor areas.

Do you allow Dogs into Grass Hoppers?

We don't allow dogs unless they are special assistance or guide dogs. Please do not leave your dog in an unattended car.

What age is Grass Hoppers suitable for?

We think that children aged up to 10 years old will get the most out of Grass Hoppers. We have created a large indoor baby and toddler zone with role lay area as well as a designated outdoor play area for toddlers and preschool children.

Do you have any baby changing facilities?

Grass Hoppers is a family attraction so we have massively improved our facilities and created a supersized changing room called The Pod with changing rooms and baby changing. In addition, and based on your valuable feedback, you'll also find we've added lots more toilets located inside, all in addition to the toilets already located in the outdoor playground. What's more, we've introduced a mother and baby feeding zone.

Is Grass Hoppers' breastfeeding friendly?

You are very welcome to breastfeed your baby whilst you are with us. In The Pod, we've introduced a mother and baby feeding corner for a little more privacy.

Can I reserve spaces in indoor play?

No. Unfortunately we cannot take reservations for tables however we have plenty of tables and seating available both indoors and outside.

Is there parking nearby?

Yes, Tong Garden Centre has a large car park with ample parking and an area close to the main entrance offering "Child Friendly" parking places too.

Are there any age, height or capacity restrictions on specific attractions?

Attractions that have restrictions are signposted with clearly-stated rules for use, including maximum numbers of children. As the play is unsupervised, play is at own risk and disclaimer signage clearly states we can accept no responsibility for injury or loss howsoever caused.

If you have a question we haven’t answered above, please email grasshoppers@tonggardencentre.co.uk

If you have a question that we haven't answered above, please email grasshoppers@tonggardencentre.co.uk

Hopper

Grass Hoppers is an unsupervised play area.

Adults must supervise children in their care at all times. We can accept no responsibility for any injuries or loss howsoever caused.

Tong Garden Centre

Grass Hoppers is part of Tong Garden Centre


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