INDOOR & OUTDOOR PLAY NOW OPEN! Tickets are released for the following week every Wednesday at 12:00
 

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FAQs & Terms & Conditions

FAQs & Terms & Conditions

Coronavirus

Anyone who is experiencing any symptoms related to covid-19 must follow the government guidelines and must NOT visit Grass Hoppers until the recommended isolation period is complete. By purchasing tickets and agreeing to our Terms & Conditions to visit Grass Hoppers you are agreeing that each member of your party is NOT displaying covid-19 symptoms, and are therefore safe to enter.

 

IMPORTANT ANNOUNCEMENT 29/11/21

From Tuesday 30th November 2021, it is a legal requirement to wear a face covering in shops unless exempt. We therefore ask that face coverings are worn in the garden centre and Hearty’s Food Hall at all times.

Customers may enter the store without a face covering if they have a medical condition or invisible disability that prevents them from wearing a covering.

You may be approached by our team if you are not wearing a face covering so we ask that you make us aware if you are exempt.

Currently, hospitality settings are exempt from this measure. Although you will not be required by law to wear a face covering in Grass Hoppers, The Mezzanine or in Blooms Kitchen, we continue to strongly encourage the wearing of face coverings to protect each other and our team.

Visitors to our grotto, the Magical Woodland Experience, will be required to wear face coverings whilst making their way through the garden centre. With emphasis on personal responsibility, we strongly encourage adults to also wear face coverings in the grotto.

Our team will all wear face coverings in store unless exempt.

Please be considerate and be safe whilst shopping with us.

Grass Hoppers is an unsupervised play area

Adults must supervise children in their care at all times. We can accept no responsibility for any injuries or loss howsoever caused.

Rules of play

Capabilities and safety

Reporting incidents

Food and drink

Cancellation / Amendment Policy

Please note we operate a strict no refunds policy

If you wish to move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through grasshoppers@tonggardencentre.co.uk or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help. 

Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers on 0113 285 9750 or by emailing grasshoppers@tonggardencentre.co.uk , please quote your booking refrence. Refunds cannot be offered in the event of non-attendance for any missed bookings.

Indoor Play Equipment

Outdoor Play Equipment

Bouncing Pillows

Go Karts

Zipline

Dotty’s Toddler area

Sand pits

Trim trail

Playground and fort

FAQs

HOW DO I BOOK FOR A SESSION?

We are only allowing online bookings for our sessions. Booking and payment on arrival is not currently available.

If you arrive without a ticket and there is capacity for a session that is about to begin or has already started, you can book online using your own mobile device whilst in store with us.

If you are unable to attend your session you can make amendments to your booking via your Digitickets account, or by contacting us at least 2 hours prior to your booking. Please note, we do not offer refunds.

WHERE IS THE ENTRANCE AND EXIT TO GRASS HOPPERS?

Entry and exit to Grass Hoppers is now available instore via Tong Garden Centre’s Outdoor Plant Canopy area.

DO I NEED TO WEAR A FACE MASK?

From Tuesday 30th November 2021, it is a legal requirement to wear a face covering in shops unless exempt. We therefore ask that face coverings are worn in the garden centre and Hearty’s Food Hall at all times.

Customers may enter the store without a face covering if they have a medical condition or invisible disability that prevents them from wearing a covering.

You may be approached by our team if you are not wearing a face covering so we ask that you make us aware if you are exempt.

Currently, hospitality settings are exempt from this measure. Although you will not be required by law to wear a face covering in Grass Hoppers, The Mezzanine or in Blooms Kitchen, we continue to strongly encourage the wearing of face coverings to protect each other and our team.

Our team will all wear face coverings in store unless exempt.

DO YOU STILL HAVE SANITATION STATIONS AVAILABLE?

Yes, and on arrival we will ask every visitor to sanitise their hands.

WHAT FOOD/DRINK OPTIONS ARE AVAILABLE?

Woody’s Kitchen is open with a wider menu than previously available, please note we stop serving hot food 15 minutes before the end of each session.

We now have a new service “Click & Serve” available, on arrival please find a table, scan the QR code and follow the onscreen instructions to place your food and drink order, please remember to check you have entered the correct table number. A member of the team will then serve your order at the table. If you have an outdoor table we will bring the food out in takeaway containers.

We will still be accepting our FreeBee loyalty card so you can continue to get a stamp for every ice cream and hot drink, as well as redeeming any completed cards. For those who order via the app our team will stamp their card at the table.

WHAT IF I WANT TO CANCEL OR AMEND MY BOOKING?

If you wish to cancel or move your booking, you can do so up to 2 hours before the start of your session by contacting the team by email through grasshoppers@tonggardencentre.co.uk or by phone 0113 2859750. If you created an account when making your booking you can amend your play session yourself through the My Account section on our booking system here, please speak to a member of the team if you need help. Refunds cannot be offered in the event of non-attendance for any missed bookings.

HOW MANY ADULTS CAN ENTER?

Adult entry is free of charge however in order to offer an enjoyable experience we will continue to restrict the number of adults per child to a maximum of two adults.

CAN I BRING A PICNIC?

Yes, if you wish to bring your own food and drink, you can do so and enjoy this outside. However please remember that we do not allow glass or any other breakable crockery, alcohol and BBQ’s.

IS THERE A LOYALTY CARD OR DISCOUNT AVAILABLE?

Yes, we offer a FREEBEE card where your card is stamped once with every ice cream or hot drink purchased. Your 9th is a FREEBEE and valid for any regular hot drink or single cone ice cream.

WILL THERE BE CHILDMINDER / GROUP DISCOUNT?

We have reintroduced our childminder discount for off-peak play valid on term-time weekdays only.

WHAT HAPPENS WHEN I BUY A TICKET ONLINE?

When you buy a ticket online you'll receive an order confirmation by email that includes your unique Booking Reference Number and a barcode. You can then either print this ticket, or use your smart phone to present the bar code for scanning to permit entry to Grass Hoppers. If neither of these options are available, please make a note of your booking number so we can enter it into our system to find your booking.

CAN I GET A REFUND IF WE CAN'T MAKE A BOOKED SESSION?

Tickets are only valid on the play date and playtime session that they were purchased for. You can transfer your booking to another date and/or time 2 hours in advance by contacting Grass Hoppers on 0113 285 9750 or by emailing grasshoppers@tonggardencentre.co.uk , please quote your booking reference. Refunds cannot be offered in the event of non-attendance for any missed bookings. Refunds cannot be offered in the event of non-attendance for any missed bookings.

CAN I PURCHASE A TICKET ON THE DAY?

Tickets can only be purchased online up to the start of the session if we have spaces available you can order whilst in store via your mobile device, therefore we encourage you to book early to avoid disappointment. It will not be possible to pay in person at the time of your visit.

CAN I BOOK ONTO MORE THAN ONE SESSION AND STAY FOR THE DURATION OF THESE?

You are welcome to pre-book onto multiple timed sessions per day, however all customers will need to exit Grass Hoppers at the end of each timed session so our team can clean and fully prepare the play area for the next session.

CAN I BUY A FAMILY TICKET TO GRASS HOPPERS?

We do not currently offer family ticket prices, as we feel our pricing already offers great value for our customers.

DO YOU HOLD BIRTHDAY PARTIES?

Yes, parties are available to book for dates from the 19th of July.

HOW CAN I GET IN CONTACT WITH YOU?

For any questions about your booking or your visit please email us at grasshoppers@tonggardencentre.co.uk or call 0113 285 9750

WHO SUPERVISES THE CHILDREN?

Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.

Grass Hoppers accepts no liability for injuries incurred in the playground but will ensure the playground is safe and secure. Staff must report any damaged property immediately.

CAN I BRING A PUSHCHAIR IN?

Yes, prams and pushchairs will be allowed in our outdoor play area.

CAN I LEAVE AND RE-ENTER GRASS HOPPERS PLAY THROUGHOUT THE DAY WITH THE SAME TICKET?

Your Grass Hoppers admission ticket allows you to play on the specific date and playtime session of your booking only. Should you wish to leave and return during that playtime session, we will provide you with a stamped voucher on exit and re-entry will be permitted. Entry to another playtime session is not permitted.

IS SMOKING PERMITTED IN OR AROUND GRASS HOPPERS OR AT TONG GARDEN CENTRE?

No. Tong Garden Centre and all its outdoor areas are smoke and vapour free zones. Smoking and vaping is not to be permitted within Grass Hoppers' indoor or outdoor areas.

DO YOU ALLOW DOGS INTO GRASS HOPPERS?

We don't allow dogs unless they are special assistance or guide dogs. Please do not leave your dog in an unattended car.

WHAT AGE IS GRASS HOPPERS SUITABLE FOR?

We think that children aged up to 10 years old will get the most out of Grass Hoppers.

DO YOU HAVE ANY BABY CHANGING FACILITIES?

Grass Hoppers is a family attraction so we have massively improved our facilities and created a supersized changing room called The Pod with changing rooms and baby changing. In addition, and based on your valuable feedback, you'll also find we've added lots more toilets located inside, all in addition to the toilets already located in the outdoor playground. What's more, we've introduced a baby feeding corner.

IS GRASS HOPPERS' BREASTFEEDING FRIENDLY?

You are very welcome to breastfeed your baby whilst you are with us. If you would like a private space please speak to a member of the team.

IS THERE PARKING NEARBY?

Yes, Tong Garden Centre has a large car park with ample parking and an area close to the main entrance offering "Child Friendly" parking places too.

ARE THERE ANY AGE, HEIGHT OR CAPACITY RESTRICTIONS ON SPECIFIC ATTRACTIONS?

Attractions that have restrictions are signposted with clearly-stated rules for use, including maximum numbers of children. As the play is unsupervised, play is at own risk and disclaimer signage clearly states we can accept no responsibility for injury or loss howsoever caused.

If you have a question that we haven't answered above, please email grasshoppers@tonggardencentre.co.uk

Grass Hopper Parties Terms & Conditions

Grass Hoppers is an unsupervised play area

Adults must supervise children in their care at all times. We can accept no responsibility for any injuries or loss howsoever caused.

Parents/guardians remain responsible for and must supervise the children in their care at all times. Whether inside or outside, children must be supervised by an adult over 18 years of age who is responsible for their care for the duration of your visit to Grass Hoppers. At no time can children be left in Grass Hoppers unattended.

You will need to pay for the minimum number of children (10) on booking, which will be the deposit and this is non-refundable and non-transferable. Final confirmation of numbers and any dietary requirements must be made 7 days prior to your party by phone or email, with the final balance being paid for on the day for your final confirmed numbers.

Invitations are included in each package and are available to download from our website or by collecting from Grass Hoppers.

As the party organiser you may arrive 15 minutes before the party is due to start, so that you can decorate your party room and bring in your cake. We also would recommend your party guests arrive 15 minutes early to avoid any delay to the start of your party.

A member of our team will be available throughout your party. They will ensure you have squash available, bring your buffet at the pre agreed time and help with your cake if needed.

Unless you specify otherwise, we will provide plates, napkins and cups.  Please let us know what time you would like to serve your food.

You are responsible for ensuring your party room is vacated promptly after your 2 hour session, along with all personal belongings.

If any siblings are accompanying a party guest but not attending the party they will be subject to the normal admission fee for the specific play time and their playtime will need to be booked separately.

We are able to cater for most special dietary requirements, please ensure you advise us of any specific needs at least 7 days before the date of the party.

Adults food platters / drinks available – must order 7 days prior when confirming party.

Cancellation Policy

If for any reason you wish to cancel your party booking, please contact us as soon as possible. Unfortunately your deposit is non-refundable. We reserve the right to close or restrict access to some areas in adverse weather conditions for health & safety.

If the Government advice changes on group gatherings and we are unable to host your party on the date you booked we will where possible offer an alternative date and in the event of no suitable date we will offer a full refund.

Safety Information

We have members of our team working around the play area who can contact a First Aider if needed. In the event of an accident, please inform a member of our team who will get a First Aider for you. An accident form must be completed.

Personal items must be left with the party organiser or a guardian – we cannot accept any liability for loss or theft.

To protect you and your children, we ask that you take photos and video of your children only, respecting the rights and privacy of other families in the play centre.

Other Information

We have plenty of free on-site parking available.

Hopper

Grass Hoppers is an unsupervised play area.

Adults must supervise children in their care at all times. We can accept no responsibility for any injuries or loss howsoever caused.

Tong Garden Centre

Grass Hoppers is part of Tong Garden Centre


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